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Primary Content

Please note that our contact centre will be closed on Thursday 14 and Friday 15 January 2021.

Due to the COVID-19 pandemic and following advice from government, our phone room and Box Office at Door 12 are currently closed.

We’ll continue to share news and stories with you on our social channels, and answer your questions weekdays from 9am – 5pm on Twitter.

Our mission is to give you unforgettable memories of fantastic experiences. We want to hear your feedback – whether complaint or congratulation – so that we can continue to improve your experience of the Hall and recognise members of staff who give exceptional service.

Please contact us using the form below, or through our social media channels, to let us know what you think. Information noted on this form will be processed in accordance with our Privacy Notice, here.

Postal address

Royal Albert Hall
Kensington Gore
London SW7 2AP

Plan your journey

Box Office

Our Box Office at Door 12 of the venue is currently closed, as is our phone room. Please reach out to us on Twitter or by using the contact form below. Please note that we will be monitoring messages weekdays (excluding bank holidays) 9am – 5pm and will respond as soon as possible.


Our customer service team can answer questions submitted to @RoyalAlbertHall during their usual opening hours.


Our switchboard is currently closed. Please use the contact form below.

Contact form

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