Visiting during Covid: Health and safety FAQs
Welcome back to the Royal Albert Hall! Find out everything you need to know about visiting us and how we will keep you safe during your visit.
Good to know before you visit us
We will continuously review all safety measures at the venue, so please check our website before your visit in case any of the guidance has changed.
Our teams have been rigorously trained to support customers and ensure the Hall is COVID-safe – please listen to them and follow their guidance.
Our capacities are based on government guidance and discussed and agreed with Westminster City Council. In addition to this, around 100 members of Front of House, Security and Catering staff will be on hand to make your visit as smooth and safe as possible.
All refunds, credit vouchers and exchanges are subject to our normal terms and conditions. We might ask you to provide us with evidence to support your request – for example your track and trace notification.
Please let us know by 9am on the day of your event to request a refund, otherwise we won’t be able to process your refund in time. Take me to the refund form.
Boxes can be purchased for larger groups. Tickets booked together must be for a single household/bubble in accordance with the latest government guidelines.
Online you can book up 6 tickets. We also have a limited number of boxes where we can have a maximum of 8 or 9 people, please do not book tickets online but email firstname.lastname@example.org and we will get back to you.
Find out more about how to get to us, including information on bicycle access and parking here.
Worried about travelling on public transport? Scientists from Imperial College London recently released their research findings after testing the TFL network. Read the BBC article.
While you're here
We will be asking people to stay strictly in the seats they have booked unless they have been given permission from a member of staff to move to alternative seats. In all regards, we ask you to keep a 1 metre plus distance from those outside your bubble or group while in the Hall.
To help us manage social distancing at the end of the performance, we kindly ask that you stay in your seat until you are instructed to leave by one of our friendly Stewards. We will be trying to egress everyone row by row wherever possible.
Remember to look out for the signage around the Hall: it's there to help with the social distancing measures in place.
We are aware that some people cannot wear face coverings for health reasons. If this applies to you, please do not book tickets online but email email@example.com. You can also download a card here, which you can print to show to anyone who might ask why you are not wearing a face covering. This card is not mandatory, but we encourage you to bring one as you may find it makes your visit smoother.
Performers: Will follow the findings of the DCMS-backed University of Bristol study on singing, PERFORM, which concluded that singing is no more risky than talking, with the right social distancing measures and precautions in place. More information on the study can be found here.
Audiences: We love to sing along to the carols as much as you do, but things are a bit different this year and we might be limited to humming or singing in our heads, depending on the government guidance at the time.
We will continue to review singing as part of the wider Covid-19 safety measures in place at the Hall. Please check back with us closer to the time for information on of the performance you are attending.
Please note that as a concert hall we are permitted to sell alcohol to ticket holders 30 minutes before the start of the show, but you must be seated when eating or drinking.
If you have tickets, you will also receive an email prior to your visit with all the information you need.
Negotiations in progress in our shop
We will have a maximum capacity at any one time for use of our toilet facilities in order to ensure social distancing is maintained. This will be managed by staff on the day to assist you. You may not always be able to use the facilities after the show. Please consider this beforehand. We will share event-specific details ahead of time to facilitate planning.
Toilets will be cleaned throughout the day, before, during and after shows.
We understand that some people have invisible disabilities that mean they have special requirements. Accessible toilets can be found on every level, please speak to a member of staff.
After you leave
Please support the Royal Albert Hall during the coronavirus crisis.
Registered charity No.254543. Text-to-donate operates via major UK networks only and cost the donation amount plus one standard rate message.