TIER 3 UPDATE – 15 December 2020

Following the news that London will enter Tier 3 from Wednesday 16 December, we have had to cancel all the remaining events of our Christmas season.

We will be in contact with all ticket holders regarding refunds shortly. Thank you for your patience and understanding.

We’re delighted to say that Christmas at the Hall will go ahead this year.

Earlier this year, we announced that Christmas would see the return to live events at the Royal Albert Hall with a socially distanced audience in accordance with government guidelines in effect at the time. Indoor performances were permitted in the UK with social distancing in place on 15 August, before new restrictions were applied in November.

Now, as the country emerges from national restrictions on 2 December and London moves into Tier 2, we have had to reduce capacity for our Christmas events to 1,000 seats. This sadly means that some events are not viable for us to put on any more. However, we are able to go ahead with the Royal Choral Society performance, Guy Barker’s Big Band Christmas, the annual Messiah and Carols at the Royal Albert Hall with audiences, albeit limited. We will also stream, as pay-per-view, the 2020 performance of Carols at the Hall.

If you have a booking with us for Christmas, thank you for your support, and please check your emails for the latest information. While we have to cancel some bookings, we hope you can join us for a streamed performance.

Our priority is the safety of our visitors and our staff, so some things will look a little different. But don’t worry, we’re here to answer any questions you might have and the warm Royal Albert Hall welcome will remain the same.

We want to ensure that your visit will be as memorable and enjoyable as always. If you are one of the lucky ones who is coming to a show, when you arrive, you’ll notice some extra safety and social distancing measures are in place. Things might still change over the next few weeks too, so we recommend checking our website and your emails to make sure you’re as up to date as possible when planning your visit to the Hall this Christmastime.

We’ve missed you enormously since March and can’t wait to celebrate together with you. Thank you and see you soon!

What’s on
I have a booking
What if I or someone in my party develops symptoms?
I’d like to celebrate Christmas at the Hall
Will you stream your Christmas events?
Is it safe to visit?
Reopening FAQs

Christmas at the Royal Albert Hall

What’s on at the Hall this Christmas?

Christmas is a magical time to celebrate together at the Hall – the home of Christmas in London. This year things are, of course, different, but also familiar and comforting we’d like to think, with the return of some of our favourite festive events:

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I have a booking for one of those events, what happens next?

In light of the announcement that London will move into Tier 2 from 2 December, therefore limiting public attendance at indoor events to 1,000 people, we had to make some changes to our Christmas season.

We had sold more than 1,000 tickets for many of the performances that are going ahead, which means that we have had to cancel almost 10,000 tickets. In order to remain under the 1,000 cap, we had to close entire areas of the auditorium. We are so sorry to disappoint those who have supported us by buying tickets.

We will be in touch with all ticket holders via email. We will also stream a carols concerts direct from our magical auditorium to your home. Please check your emails and our website for the latest information.

If you have any queries please contact the box office via email at contact@royalalberthall.com. Please bear in mind that we are operating with a reduced staff team, but we will get back to you as quickly as we can.

Thank you for your patience and understanding.

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What if I have a ticket and I or someone in my party develops symptoms?

If you, anyone you live with or anyone in your party is displaying symptoms associated with COVID-19, has tested positively for COVID-19, has been asked to isolate as part of the government’s test and trace system, or if there is a local lockdown that means you cannot travel to the performance, you agree that you will not attend the performance. But there is no need to worry! We will refund all or some of your tickets in full as requested, or offer you a credit voucher or exchange if you would prefer. All refunds, credit vouchers and exchanges are subject to our normal terms and conditions. We might ask you to provide us with evidence to support your request – for example your test and trace notification. Please let us know by 9am on the day of your event to request a refund, otherwise we won’t be able to process your refund in time.

Refund form

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I want to celebrate Christmas at the Royal Albert Hall but haven’t booked yet

We’d love to have you! Tickets are now on sale. Check what’s on and sign up to our newsletter to never miss an announcement!

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Will you stream your Christmas events?

Yes! For the first time ever, we’re bringing Christmas directly to your home. You’ll be able to stream on demand, as pay-per-view, Carols from the Hall.

UPDATE: Handel’s Messiah streaming

Very sadly, and despite all our efforts to make it possible, we cannot afford to film Handel’s Messiah on Tuesday night (15 December). The combined impact of the loss of £30m income over the year, the recent restrictions in audience numbers and move to Tier 3 in London from Wednesday, mean that the only responsible thing to do is to cancel the filming.

This means we will have to refund all streaming tickets for this event. Ticketco, our streaming partner for this event will be in touch with you within 14 days with information about how to claim your refund.

This is devastating for us and we are truly sorry to all those we have let down.

We are very grateful for the Culture Recovery Fund’s offer of a £20.74m loan, which will enable us to pay off our £5m CBILS loan, cover some of our net deficit and help restore our minimum reserves and operating finances. We hope to receive the repayable loan in April 2021, and it does not cover additional losses that we make on activities while our capacity is restricted to 1,000.

Thank you for continuing to support us through this time. We sincerely hope to be able to welcome you back to the Royal Albert Hall either online or in-person very soon.

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Is it safe to visit the Hall?

After being closed to the public for more than six months, the Royal Albert Hall is finally opening its doors again and we are delighted to be able to welcome you back into our building. The health and safety of everyone who visits the Hall remains our priority and we have been following government guidance to ensure that the Hall is Covid-secure.

We will continuously review all safety measures at the venue, so please check our website before your visit in case any of the guidance has changed.

Here’s what will be in place:

  • Social distancing at all our Christmas concerts. Our capacities are based on government guidance and discussed and agreed with Westminster City Council. Please practise social distancing as much as possible to keep everyone safe.
  • The Hall will have a rigorous cleaning regime, in accordance with government guidelines and best practice using hospital-grade virucidal products. The venue will be cleaned throughout the day, between every show. We will clean the seats before and after every performance. We will also regularly spray the seats and other parts of the venue with the same industry-leading virucide that is used by TFL and other major institutions.
  • Front of House areas will be cleaned during shows, while audience members are in the auditorium.
  • There will be contactless hand sanitising stations throughout the building. We encourage everyone to wash and/or sanitise their hands wherever possible during their visit.
  • The staff, cast and crew will be wearing face coverings (unless they are performing) and will keep their distance from one another as much as possible.
  • Our teams have been rigorously trained to support customers and ensure the Hall is COVID-safe – please listen to them and follow their guidance.
  • Look out for the signage around the Hall: it’s there to help with the social distancing measures in place.
  • We will accept card and contactless payments only.

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