When general booking opens for the 2017 BBC Proms season at 9am on Saturday 13 May, tens of thousands of music lovers will descend on the Royal Albert Hall site to join the online queue for the Proms concerts going on sale that day.

Creating your Proms Plan

Firstly, if you’re hoping to come to several Proms throughout the season then please create a Proms Plan our our site.

The online Proms Planner is designed to make the process of buying tickets for multiple Proms easier and faster when tickets go on sale, and allows bookers to create a wishlist of all of the Proms tickets they’d like for the summer. Read our feature on how to create your Proms Plan.

You can make a Proms plan until 11:59pm on Friday 12 May, at which point you will no longer be able to add Proms to the plan.

Preparing for on-sale day

Please ensure that you have your email and password to hand so you can log in to our site as quickly as possible, and ensure that all of your details are up-to-date on your account before 13 May in order to speed up the process on the day.

You can make the checkout process even quicker by registering your payment card beforehand. You can check any registered cards on your account. If you haven’t yet registered one then you can do so here. You don’t need to register a card in advance, but doing will probably help speed things up a little on the day.

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The wait can be quite lengthy so be prepared with a large pot of tea and maybe put on BBC Radio 3 to listen to the world’s greatest classical music while you wait!

Claiming your plan

Our site will be closed from around 7am on the Saturday and no-one will be able to access it until booking opens at 9am. If you visit our site in that time you will see something like this:

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At 9am our site will go live and you will be able to claim your Plan by clicking on the ‘Claim your Proms Plan’ button on the homepage and the Proms season page.

We expect thousands to come to our site at the same time to attempt to claim their plan (last year over 62,000 people visited our site on Proms on-sale day) – as a result our online waiting room will be activated.

The waiting room can hold thousands of people, but it is likely that it will not be able to accommodate everyone, so some customers may get a message saying that the site is full (see below). If this page appears then please go back and keep trying – you will get into the queue eventually (this is when the aforementioned tea and Radio 3 might come in handy).

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The waiting room will display your queue number and will move you towards the front of the queue automatically – there is no need to refresh the page, although you will need a constant connection to our site to progress through the queue, so please ensure you’re on a stable WiFi connection if you’re using a mobile device.

Demand will exceed supply for some events, and with so many claiming their plan the moment tickets go on sale, prepare yourself for disappointment as tickets for some events may have sold out by the time you’ve reached the front of the queue.

The front of the queue

Prommers queueing at the Hall)

After counting down your queue place you will reach the front, where you can checkout and find out which items in your plan you have been successful in acquiring.

At this stage the tickets are reserved for you and you will have 30 minutes to complete the order.

The Planner will tell you which tickets are in your basket and will alert you if you have been placed in a seating area which was not your first preference. It will also notify you of the Proms which you have been unsuccessful in acquiring.

Been unsuccessful in buying tickets?
If you were unsuccessful in acquiring tickets for a certain Prom then don’t give up! The chance of returned tickets being put back on sale closer to the event time is likely, and you can always turn up and buy a Promming ticket on the day.

Checking out

You will have up to 30 minutes to enter your card details and confirm your booking.

If you have stored your card details on our system when creating your plan then all you will need to do is confirm your CVV number, this is the 3 digit number on the back of the card (or 4 digit number on the front of AMEX cards).You will also be able to change all card details if necessary.

If you have tickets to five or more Proms in your basket then you will be able to add yourself to the ballot for tickets to the Last Night of the Proms once you reach the payment page.

Your reservation (including seat numbers) will be confirmed by email and when the payment has been processed you will receive a second email confirming the booking. This may be up to 24 hours later.

If you have not received a confirmation within 24hrs of ordering, please get in touch with us via email, Twitter, or by calling our Box Office on 020 7589 8212.

Don’t have a Proms Plan?

If you don’t have a Proms plan then you can still book tickets on our website once general bookings open (9am on Saturday 13 May) – simply add the tickets you want to your basket as normal.

Alternatively, you can book tickets by calling our Box Office on 020 7589 8212 or by visiting our Box Office at Door 12 of the venue – although please be aware that phone lines are likely to be extremely busy once tickets go on sale.

I only found this page after 13 May

Not to worry. In all likelihood there are still plenty of tickets available for many Proms concerts at the Hall so just head to the season page to check out latest availability. £6 standing tickets will also be available on the day for pretty much every Prom as well, so there’s no excuse for missing out this summer!

It’s possible you missed the page because you didn’t hear from us, so if you’re not registered already please sign up to our newsletter to hear all about all future events at the Hall: