Primary Content

Website

Expandable element I am having difficulty accessing the website and booking tickets. What should I do?

If you are using an AOL web browser it is likely that you will encounter difficulties with our website. It may be worth using an alternative web browser, such as Internet Explorer, Firefox, Safari or Google Chrome. Additionally, in order to book tickets through our website you must have cookies enabled on your web browser.

If you continue to encounter difficulties, please don’t hesitate to contact us directly.

Expandable element Why has my order confirmation not come through after I have made my booking online?

Please allow approximately ten minutes for your order confirmation to come through. It may be worth checking your account online to ensure that you have entered the correct email address into your contact information.

In addition to this, please make sure you check your spam folder as emails can sometimes be redirected to this folder. If this fails, you may need to contact us directly to have your order confirmation sent out again.

Expandable element I have requested that my password be changed online but I have not received an email with my new password. What should I do?

Firstly, check your spam folder in your email account to ensure that the email has not been sent there.

If it has not arrived, please call the Box Office on +44 (0)20 7589 8212 as they can reset the password for you over the phone.

Tickets

Expandable element How do I make a group booking for an event?
Group booking rates only apply to specific events at the Hall, and are decided upon by the event’s promoter. Learn more
Expandable element Do I have to pay a booking fee when I purchase tickets?

Yes, there is a fee for tickets purchased through the Royal Albert Hall Box Office.

In order to provide a venue-based Box Office service to customers, the Royal Albert Hall, which is a registered charity, charges a Transaction Processing Fee of £2.50 per ticket. For the BBC Proms, including Proms in the Park, it is £2 per ticket, up to a maximum of £25. We also charge a Payment Handling Fee which is 2% of the total transaction. Please note that different transaction charges may apply when booking hospitality and some other events.

The income covers processing costs and administration costs such as wages, ticket stock, stationary and postage. If a customer buys a ticket at the counter of the Royal Albert Hall, there is no booking fee. Group bookings of over 12 tickets can be made over the phone on +44 (0)207 589 8212 and booking fees are capped at £30 per booking.

Expandable element If a performance is sold out, can I go on a waiting list for return tickets?

Due to vast number of requests we receive each year, we do not have waiting lists for any events at the Hall.

Please feel free to contact us again closer to the time, in case of any returns. You can do this either via our Contact Us form or by calling the Box Office on +44 (0)207 589 8212.

Expandable element Does the Royal Albert Hall provide e-tickets?

Yes. Receiving your tickets as electronic tickets is an option that can be selected during the booking process for most events at the Hall.

The e-ticket will be emailed to you following your purchase, however if you do not receive the email within 24 hours please make sure to check your spam folder. Adding e-tickets@royalalberthall.com to your address book in advance may also assist in ensuring the safe delivery of your tickets.

You will be sent one e-ticket per seat and will need to print each ticket in advance of the performance date.

Expandable element When can I book for the BBC Proms?

The programme and booking procedures for the BBC Proms each year is generally announced in April, while the tickets usually go on sale in May.

It is best to refer to the BBC Proms website for details. Please note that owing to the huge demand for Last Night of the Proms tickets, special booking arrangements apply. The details surrounding this will also be available when the season is announced.

Expandable element Can I order tickets and have them sent to a different address?

Tickets must be sent to the billing address that matches the card used to make the initial purchase.

If this poses a problem, the tickets can be collected on the date of the performance by presenting the card used as proof of purchase at the Pre-Paid Ticket desk at Door 12.

Expandable element Does the Royal Albert Hall provide any discounts on tickets?
Discounts are sometimes available for selected events at the Hall but are decided by the event’s promoter. Details surrounding discounts will be outlined on the booking page of the specific event or on the event’s marketing materials.
Expandable element Can I upgrade my tickets once they have been purchased?

Once tickets are purchased, they cannot be exchanged or upgraded to different areas of the Hall.

If you have booked directly with the Royal Albert Hall Box Office, we are happy to consider upgrades on the date of the actual performance. Please come to the Box Office counter at Door 12 when you arrive on the day to discuss this.

Expandable element What do I do if a concert is cancelled?
If a concert is cancelled, we recommend that you hold on to your tickets and wait for us to contact you with further information. If you purchased your tickets through an external ticket agency, however, you will need to contact them directly.
Expandable element If I can no longer attend a performance, can I have a refund or exchange my ticket?
The Royal Albert Hall has a policy of no refunds or exchanges on all tickets, which is outlined at the point of sale. It may be possible to pass the tickets on to a friend or family member in order that they can use the tickets on your behalf. However it is recommended that you contact us directly about this.
Expandable element What do I do if my tickets have not arrived in time?
If your tickets have not arrived in time before the performance, this is not a problem – you will be able to collect reprinted tickets on the day. Please come to the Pre-Paid Ticket desk at Door 12 and present the card you used to make the booking as proof of purchase. It is essential that you have this card with you, as we are unable to issue duplicate tickets without it. The Pre-Paid ticket desk is open 1½ hours prior to all main auditorium events.
Expandable element When will my tickets be sent out to me?

For most events at the Hall, tickets will be sent out within 7 – 10 working days, however, this time can vary.

We prioritise events that are closest in performance date, so if the event you have booked for is very far in advance, you may not receive your tickets until closer to the performance date. Please refer to your online order history to establish whether your tickets are ready for printing, or have been sent out.

Please note that hospitality and VIP tickets will not be sent until three weeks prior to events, in order that all details and timings can be fully confirmed. If you have any concerns about your tickets, feel free to contact us.

General

Expandable element What is the nearest underground station?

The nearest underground station is South Kensington, which is approximately a 10 – 15 minute walk from the Royal Albert Hall.

Plan your journey to the Hall by public transport in our Plan Your Visit page.

Expandable element Do you have a lost property department?
If you have lost an item at the Hall, please call 020 7589 3203 to make an enquiry.
Expandable element Can I take a tour of the Royal Albert Hall?

Tours generally run every day at the Royal Albert Hall. However, occasionally for very large-scale or high-security events we are not able to run them.

The tours are in English and there is no photography allowed. They last for approximately one hour, and allow you to see inside the Hall and learn about its fascinating history. See our Tours page for more information.

Please note that if you are booking a tour with a London Pass or 2 for 1 National Rail voucher, this can only be done on the day of the tour at the Box Office counter. As you cannot pre-book with either of these, it is advisable to call our Box Office on +44 (0)20 7589 8212 prior to arrival as they can advise you of availability.

Expandable element Do you have a cloakroom?

There is a cloak room located at Door 9 prior to main auditorium events. It opens two hours prior to the performance start time, and costs £1 per item.

Please note that items may be subject to a security check.

Expandable element Is there a policy for latecomers?
The latecomers’ policy at the Hall does vary depending on the nature of the event. As a general rule, latecomers may be prevented from entering the auditorium until a suitable break in the performance.
Expandable element What is the child policy for events at the Hall?

The policy relating to children at the Hall does vary considerably depending on the individual event; however children under the age of 3 are generally discouraged. Specific event age restrictions can be found on the individual event page.

Please note that if children do make a disturbance during a performance, you may be asked to exit the auditorium temporarily and return during a suitable break.

Expandable element Are there any seating plans of the Hall available online?

Most events that are on sale online will be enabled with a fully interactive seating plan. You can also explore the auditorium using our Virtual Tour.

Please feel free to contact our Box Office directly on +44 (0)207 589 8212 if you have any concerns relating to seating, as our staff are happy to discuss the various seating areas of the Hall in detail.

Expandable element Does the Royal Albert Hall sell gift vouchers?

Yes. Gift vouchers can be purchased at any time of year, either online, over the phone or at the Box Office counter.

They are valid for one year from the date of purchase. If they are purchased online, the gift voucher can be sent either to your own email address or to the email address of the recipient. Learn more on our Gift Vouchers page.

Expandable element Does the Royal Albert Hall have a dress code?
For most events at the Royal Albert Hall, there is no dress code. If there is a specific dress code for an event, it will be specified on your ticket.
Expandable element How do I find out the running time for a performance?
Running times for events at the Hall are usually confirmed two to three weeks prior to the performance date. If this information is not appearing online, please feel free to contact the Box Office directly for information.
Expandable element How do I find out what's on at the Royal Albert Hall?

The best way to find out what’s on at the Hall is to browse our What's On section.

You can also sign up to our mailing list by registering at the bottom of this page to receive fortnightly email newsletters. We can also be found on Facebook and link Twitter.

Expandable element When is the Box Office open?

The Royal Albert Hall Box Office is open from 9am – 9pm, 7 days a week (including bank holidays).

The team can be reached by calling +44 (0)20 7589 8212, by Tweeting @RoyalAlbertHall or in person at Door 12 of the building.

Expandable element How do I make a complaint?

Use the Contact Us form and select general feedback. We will respond as soon as possible.

Expandable element Can I give feedback about my experience or thank a specific member of staff?

Use the Contact Us form and select general feedback. We are always delighted to pass on good feedback to staff and it is really helpful for us to know who is giving exemplary service.

Facilities

Expandable element Can I bring my own food and drink into the Hall?

You may not bring your own food and drink into the Royal Albert Hall, although bottled water is acceptable.

We have a wide range of food and drink available here for purchase from a light snack and coffee through to three-course fine dining opportunities. Learn more on our Food and Drink pages.

Expandable element How can I find out about accessibility at the Royal Albert Hall?

For all information on access at the Hall, please visit the Accessibility section of the website.

We can also send out a printed access guide to patrons upon request. Feel free to call our Access Line on +44 (0)20 7070 4410 for further information.

Expandable element Is there car parking at the Royal Albert Hall?

Strict parking controls are in operation in the vicinity of the Hall. We offer some parking spaces at the nearby Imperial College. Spaces must be booked in advance either via our Parking page or by calling the Box Office on +44 (0)207 589 8212.

The gates open from 6pm for evening performances and from 1pm for weekend matinees. They remain open for 45 minutes after the conclusion of the event. Please note that parking is not available for weekday matinee performances.

Entrances to the car park are on Prince Consort Road (until 7pm) and Exhibition Road (Sat Nav Postcode: SW7 2BX).

Expandable element Are there any restaurants in the Royal Albert Hall?

The Royal Albert Hall has a number of dining spaces on site, with food and drink provided by “rhubarb”. These are all open two hours prior to main auditorium events.

Information about the restaurants and menus can be found on our Dining pages.

Expandable element What time do the restaurants and bars open and do I need to book?

The restaurants and bars usually open two hours prior to all main auditorium events, and the bars and Verdi - Italian Kitchen remain open during the interval.

As the restaurants tend to be very busy, it is advisable to book in advance. This can be done by calling the Box Office directly or by reserving your table via our Food and Drink pages.

The bars also serve sandwiches and snacks and interval drink orders can be placed at any bar on your arrival at the Hall. Please ask the bar staff for more details.

Restaurants

Expandable element How long will I have to dine before the performance?

Restaurants open two hours before the main auditorium performance and bookings can be made for a table up until 45 minutes before the start of the show. You are welcome to return to your table in the interval for dessert and coffee – please ask your waiter for more details.

Book a table

Expandable element What is the maximum number of people I can have at my table?

The maximum number of people you can book for online is 10 for Verdi - Italian Kitchen, 8 for Elgar Bar & Grill and 6 for Coda.

If you would like to book a table for a larger party, please contact Box Office on 020 7589 8212.

Expandable element Are the Hall's restaurants accessible by wheelchair?

Yes, all restaurants are. Please let us know if your party has several wheelchair users so we can ensure you are seated swiftly.

Browse our access pages for more information about accessible facilities at the Hall.

Expandable element What if I'm running late for my table?

We understand that travel plans can get disrupted so we hold all restaurant tables for 30 minutes. If you are likely to be any later, please contact the Box Office on 020 7589 8212.