Primary Content

Visiting the Hall

Expandable element How do I book accessible seating and parking?

To make an accessible seating request, please first select your event in the What's On and Buy Tickets section of this website and then select the 'Buy accessible tickets' link.

Alternatively, you can book in person at the Box Office which is located at Door 12 and is open daily from 9am to 9pm, or you can call the Box Office Access line on 020 7070 4410.

Expandable element What is the Access List and how do I join?

The Access List aims to offer disabled customers an easier and better service when booking tickets and attending performances. If you would like to join the Access List, please call the Access Line on 020 7070 4410 or download the postal application form.

Expandable element What is your discount policy for disabled customers?

The Hall has a limited number of free tickets for companions seated within our wheelchair accessible platforms. Some promoters have also extended this offer to other areas of the auditorium. Please ask the Box Office for further details.

Expandable element Where can disabled customers park?

Ten free parking spaces are available adjacent to the Hall for disabled customers. This car park usually opens two hours before the start of an event and the entrance is located opposite Door 8 which has ramped access to the building.

If you wish to reserve a parking space in this car park, please phone our Access line on 020 7070 4410.

Further information on parking for blue badge holders is available from the Westminster City Council website.

Expandable element Are boxes accessible to wheelchair users?

Box doors on the Grand Tier are generally 66 cm wide but some have widths up to 140 cm, so wheelchair users can generally access the back row of the box.

Boxes on Loggia and Second Tier are not wheelchair accessible.

Expandable element Where are your accessible toilets located?

Unisex wheelchair accessible toilets are located on Ground, Arena Foyer, Grand Tier and Circle levels.

Expandable element I am arriving by taxi. Where is the best point to be dropped off?

The most convenient set-down point is at Door 1, which is at the rear of the building.

Expandable element Where are your lifts located?

Public lifts are located at Doors 1 and 8 and serve all levels from Basement to Gallery.

The Arena Foyer bars can be accessed via a platform lift from the Basement level at Door 1.

Expandable element Do you have hearing enhancement facilities?

The auditorium has an infra-red system with a number of personal headsets for use with or without hearing aids. To reserve a headset, please use our Accessibility Request form.


Expandable element How much walking is involved?

All of our tour routes cover a moderate distance and can involve stairs. However, lifts are available should they be required.

Expandable element BSL interpreters

If you are part of a group that requires a BSL interpreter this can be arranged with advance notice and you can book this through us by calling 020 7959 0558. Tours for groups or individuals who are visually impaired can also be arranged.

Any group that wishes to bring its own descriptive or language interpreter is welcome.

Expandable element Are tours accessible to wheelchair users?

Lifts are available around the building, making all tour routes fully accessible to guests who use wheelchairs.