Accessible tickets, facilities and services
Booking accessible tickets
To help us provide you with the best possible service and to ensure the best choice of suitable seats, we advise you to book your tickets in advance.
Please advise the Box Office of your access requirements when you book so that we can find you the most suitable seats and add your details to the Access List if you wish.
Two tickets for the price of one are available for disabled people who require an assistant companion (subject to availability).
Please send any further access requests to us via our Accessibility Request Form.
The Royal Albert Hall has a number of services and facilities available which can be requested and reserved in advance of your visit. These include a monthly programme guide in alternative formats, assisted hearing facilities, wheelchairs, a programme reading service and caring for assistance dogs.
For further information on these services or to make a specific request, please use our Accessibility Request form.
Unisex wheelchair-accessible toilets are located as follows:
Ground Floor: Door 4 porch, Door 8 porch and Door 12
Grand Tier (Level 1): Door 4
Rausing Circle (Level 3): Door 8
Arena Foyers: Door 1
All of the above accessible toilets are 45cm high.
Cloakroom facilities (£1 per item) are available at Ground level.
Please note that not all of the cloakrooms are open at all times. On arrival, please ask a Steward for directions.
Public lifts are located at Doors 1 and 8 with automatic doors, Braille, tactile numbering and voice announcements.
These lifts serve all levels from Basement to Gallery. Arena Foyers can be accessed via a platform lift from Basement level at Door 1.
Fully trained medical staff are available during all performances. Stewards are positioned throughout the Hall should you require assistance. The First Aid Room is located on the Ground floor at Door 4.
Food and Drink
All restaurants and bars are accessible to wheelchair users. Please be aware that the Cloudy Bay Wine Bar has high tables and stools so may be inappropriate for some guests with immobility. For more information, please visit our Food & Drink pages.
There are ten free parking spaces available in the West Car Park for disabled customers, which opens two hours before the start of an event. The entrance is located outside Door 8, which has ramped access to the building. To book a space, please phone our Access Line on +44 (0)20 7070 4410.
Please note that owing to development works we are not able to offer parking in the West Car Park for disabled customers during the 2016 Proms. However we will be able to offer a very limited (fewer than the usual 10) number of spaces for Blue Badge holders close to the Hall. Spaces will be available via the Access Line once booking has opened, when booking you will need to give your registration number.
Selected performances at the Hall are audio described. Please call the Access Line on 020 7838 3110 to find out more about this service.
Large Print Programmes
The Royal Albert Hall encourages event promoters to produce large print programmes.
To order a large print programme, please complete request it via our Accessibility Request Form at least 10 working days in advance of the performance that you will be attending.
Unfortunately we cannot guarantee that promoters will always offer this service.
If you would like a Steward to read your programme to you, please make a request through our Accessibility Request Form or contact the Information Desk at Door 6 upon arrival.
Guide Dogs and Hearing Dogs
Guide and hearing dogs are welcome. Please let us know when booking your tickets so we can offer appropriate box seating where your dog can remain with you during the performance.
If you prefer, or if you are sitting in an area which is unsuitable for dogs, you may leave your dog with a Steward until the end of the performance.
If you plan to bring a guide or hearing dog, please make a request through our Accessibility Request Form or call 020 7070 4410.
In case of an emergency, please leave the building under the direction of the Stewards. You will be directed to an assembly point where we will reunite you with your dog.