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Your tickets

Once purchased, tickets cannot be exchanged, resold or refunded.

Tickets cannot be offered for sale from within the Royal Albert Hall except from the Box Office by our ticketing team.

Refunds and exchanges will only be offered in the event of cancellation or rescheduling. Refund or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. Refund will only cover the face value of the tickets and any associated booking fees.

Only tickets purchased by the Box Office or approved agents are valid for admission. Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket makes it void and the ticketholder may be refused entry.

Some performances may have specific conditions of sale. These will be listed on the event pages for that event on this site and it is the responsibility of the ticket holder to check this before they purchase tickets.

Tickets may be restricted to a maximum number per person for certain events

The Royal Albert Hall reserves the right to make alterations to the advertised programme.

Tickets are required for each child attending a performance. Some performances and/or specific seating areas may have age restrictions. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets.

Most BBC Proms concerts are suitable for children aged 5 and above

Attendance

Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

The unauthorised use of cameras, audio and video equipment is not permitted. Purchase of a ticket means you consent to filming, photography and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.

Food and drink may not be brought into the building.

It is against the law to smoke in the Hall.

For security reasons, bags may be searched as a condition of entry.

Mobile phones and other electronic devices are distracting to other audience members. Please ensure they are switched off.

The Royal Albert Hall reserves the right to refuse admission.


Proms Season Tickets

Please note that Season Ticket holders arriving at the Hall less than 20 minutes before a concert are not guaranteed admission. They will be asked to join the back of the day queue.


Internet usage

We reserve the right to block access to the Royal Albert Hall’s website, or to cancel a booking, when we believe that a person is using automated means to check availability or purchase tickets.

You agree that you will not use any software or technology that could interfere with the performance of, or place an unreasonably large load on, the Royal Albert Hall’s website.


Important information

Loud music can damage hearing.

The Royal Albert Hall accepts no responsibility for any personal property brought to the venue.

Customers planning on driving to the Royal Albert Hall are advised not to leave valuables in their car.

CCTV is in operation on the premises for the purposes of crime prevention and detection.

Please consider our neighbours and leave the Royal Albert Hall quietly.


School groups

All children must be accompanied by and remain under the care and control of a responsible adult at all times.

School groups must have a minimum ratio of one adult to ten children with at least two adults accompanying any group of children even if the group number is less than ten.

If you would like to receive a copy of our Child Protection Policy please contact the Education team.

Education ticket holders consent to the photographing and filming of themselves as members of the audience. It is the responsibility of the person in charge of the group to seek consent from parents or guardians in advance of the visit.