The Corporation of The Hall of Arts And Sciences, trading as the Royal Albert Hall, “Us”, “We”, “Our”) is the data controller of your Information for the purposes of the Data Protection Act 1998 (the “Act”). We are a registered charity with charity number 254543. We respect your privacy and we are committed to protecting your personal information as that term is defined in the Act (“Information”). We comply with the principles of the Act and aim to maintain consistently high levels of best practice in our processing of your Information.
By using our website and attending our venue you consent to our collection and use of your Information as described in this Policy. If we change our Policy and/or procedures, we will post those changes on our website to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it. Your continued use of the website or attendance at our venue after this Policy has been amended shall be deemed to be your continued acceptance of this Policy, as amended. We encourage you to bookmark this Web page and review this Policy regularly.
Our connected charity, The Royal Albert Hall Trust (charity number 285111), may also use your Information under our instructions as a data processor and will do so in compliance with this Policy.
2 WHAT INFORMATION DO WE COLLECT?
All your Information will be held and used in accordance with the Act where applicable.
When you visit and use our website or attend events at our venue you may provide us with or we may collect your Information such as your postal address, email address and other personal information. You may provide or we may collect this Information in a number of ways:
2.1 Information you voluntarily provide to us
We collect and maintain Information that you voluntarily submit to us during your use of our website or attendance at our events. For example:
• when you register on our website to purchase tickets or receive an e-newsletter or press release, you may provide us with certain Information including your name, email address, screen name , password, demographic information and financial details ;
• where our website contains a social networking function, you may create and add to your profile by providing Information about your interests;
• if you sign up to receive an e-newsletter, press release, enter a contest or participate in social networking activities, you may provide us with contact information (e.g., email, telephone and/or or physical address); and
• you may provide us with Information in the course of email, customer support interactions and surveys.
We may ask for different pieces of Information. You can choose not to provide us with certain Information, but this may stop you from gaining access to a service or limit the features that you can use on our website and the information we are able to send you. For more information, please see the “How We Use Your Information” section of the Policy below.
2.2 Information we collect through your use of our Website
2.3 Information we receive from third parties
We may also combine online and/or offline information received from third parties (including our connected charity The Royal Albert Hall Trust) with your Information. The third party information is used for a variety of purposes including to verify other Information about you (e.g., verify your mailing address to send you tickets or requested products) and to enhance the content we provide to you.
3 HOW WE USE YOUR INFORMATION
We will use your Information in the ways described below and as described at the time that the Information is collected.
3.1 To Provide our Services
In general, we use your Information as necessary or appropriate for our business purposes including to:
• administer your account where you have opened an account with us;
• register you and provide you access to the website;
• respond to inquiries or requests that you direct to us;
• fulfil your requests for tickets, e-newsletters or products we sell;
• send communications and administrative emails about the website, or our events;
• personalise and better tailor the features, performance and support of the website for your use; and
• analyse, benchmark and conduct research on user data and user interactions with the website and our venue.
Where you have provided us with the appropriate consents, or where the Act entitles us to do so, we may send you marketing materials about upcoming events. In addition, where you have provided us with the appropriate consents, we may also pass your Information to our connected charity or other selected third parties for marketing purposes.
However, be assured that we understand the irritations of unsolicited communications and we are fully committed to ensuring the rights and obligations set out in the Act and the Privacy and Electronic Communications Regulations 2003 are respected.
3.3 Behavioural Advertising
We believe that advertising is more interesting to you when it is relevant. Accordingly, where you have consented for us to do so we may customise the advertisements that you see based upon:
• the Information you voluntarily provide to us;
• geographic location information, which we may determine through your IP address, from your mobile device, or other ways;
• data we receive from third parties; or
We may also share with certain social media websites such as Facebook unique identifiers (“Hashed Data”) allocated to you. This is so that we can together provide you with customised content when you visit social media sites and so we can provide other visitors to those social media sites with customised advertising.
4 CAN I FIND OUT WHAT PERSONAL INFORMATION THE ROYAL ALBERT HALL HOLDS ON ME?
Under the Act you have the right to request a copy of the Information that we hold about you. There will be an administration fee of £10 associated with this request and it will require two pieces of identification to prove your identity . Please make a written application to the Customer Services Team, Royal Albert Hall, Kensington Gore, London, SW7 2AP .
If any of the Information that we hold about you is incorrect, you can either:
• Contact Us; or
• change your details in the My Account section or
• contact the customer services team on 0845 401 5045 who will update your details as soon as practically possible.
5 HOW WE DISCLOSE YOUR INFORMATION TO THIRD PARTIES
We may share your Information with third parties as specifically approved by you or under the circumstances described below.
5.1 Disclosure for legal reasons
We may disclose your Information if we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply or fulfil our terms and conditions and other agreements or protect the rights, property, or safety of our customers, our group companies or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
We use a number of third party organisations to help provide a professional service to our customers (i.e. payment providers and website designers). These organisations act as data processors and are strictly controlled in how they may/may not use your Information and we remain responsible for the protection of your Information.
5.2 Promotions and Sponsors
When you participate in a Promotion, you are subject to any official rules for that Promotion, which may contain additional information about the specific privacy practices associated with the Promotion.
5.3 Changes to the Charity
In the event we go through a business transition such as a restructure, merger, acquisition by another company or charity, or sale of all or a portion of our assets, your Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Policy.
5.4 Message Boards and Chats
We may make message boards, chat rooms, and other interactive forums available as part of our services. You should be aware that any Information which you post to these interactive forums or otherwise choose to make publicly available, may be disclosed and available to all users who have access to that portion of our website or services. By using these interactive forums, you agree that we are not responsible for any Information that you disclose or communicate in such forums, and any disclosures you make are at your own risk.
6 UPDATING AND CONTROL OF YOUR INFORMATION
There are a number of ways in which you can control the collection, use, and sharing of your Information and update your Information and preferences.
6.1 Opting-Out on Receipt of Marketing Communications
When you receive marketing communications or e-newsletters from us you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the marketing e-mail or newsletter.
6.2 Preference Services
The Telephone Preference Service (TPS) and the Mailing Preference Service (MPS) allow you to choose to opt out of unsolicited marketing contact by us and any third parties. However, if you are registered on either preference service, we will assume that any subsequent consent to receiving marketing communications given to us via our website or other means of data capture indicates, for the time being, your consent to receive marketing communications in accordance with your consent.
6.3 Contacting Us
If your Information has changed or if you no longer wish to receive marketing communications from us then you can amend your Information or update your preferences by contacting us using the Contact Us section or by updating your preferences in the My Account section.
Please note that:
• even if you delete Information, we may retain your Information in conformance with our data retention policy; and
• we are not responsible for updating or removing your Information contained in the lists or databases of third parties who have been provided with Information as permitted by this Policy.
7 THIRD PARTY LINKS AND SERVICES
Please remember that when you use a link to go from our website to another website or you request a service from a third party, our Policy no longer applies. Your browsing and interaction on any other website or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies. We do not monitor, control, or endorse the information collection or privacy practices of any third parties. We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices. This Policy applies solely to information collected by us through our website or services and does not apply to these third party websites and third party service providers.
8 WHERE WE STORE YOUR INFORMATION
The Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area. Your Information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Policy and the Act.
9 SECURITY OF YOUR INFORMATION
We follow appropriate security procedures in the storage and disclosure of your Information so as to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal information to comply with the same. However, unfortunately, the transmission of information via the Internet is not completely secure. So, we cannot ensure the security of your Information transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of your Information, except to the extent we are required to accept such responsibility by the Act. Once we have received your Information we will use security procedures and features to prevent unauthorised access to it.
10 HOW TO CONTACT US
If you have any questions regarding privacy or this Policy, you may contact us.